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Lantech Support - Onsite Maintenance
Hardware Services
Lantech utilizes a network of over 8,000
engineers nationwide to provide our clients with services
ranging from standard next day onsite response to 24 x 7
with a 4 hour response.
Annual Hardware Agreements to include:
- Help desk support 8:00 a.m. to 5:00 p.m. Monday - Friday
- Next day onsite parts and repair technician
- Pre-configured hardware reducing system downtime
- Access to real-time service call tracking program
- Service level report generated and e-mailed automatically
- PKI: design and implementation, secure e-mail deployment, WWW
site certificates
- Assigned account technician for single point of contact
- Top quality replacement parts
- Pre-ship exchange program on peripherals
- Remote system audits to determine configuration (Windows
clients)
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Options available:
- Service support upgrades up to 24 x 7 x 365 4-hour response
- Depot Maintenance plans available
- Time and material repairs
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Features:
- Annual Service Agreements
- Pre-ship Exchange Programs
- Labor Only
- 24/7 Help Desk
- Depot Repair
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